For Return
There is something wrong with my product! What Can I Do?
What to do in 2 steps:
Step 1
Try to troubleshoot the item by checking the manual we provide in the package. Often we can solve the problem for you without you needing to send anything back. In many cases, the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
Step 2
Once you have confirmed the product is faulty after steps 1 , Please contact oraimo customer support care.gh@oraimo.com. We will provide the professional suggestions and lead you to our after-sale service brand Calcare for replacement.
*About Carlcare: As the official after-sales service brand of oraimo, Carlcare provides nationwide offline service centers for worry-free support. If you encounter any quality issues with your oraimo product during the warranty period, contact the nearest Carlcare service center (https://www.carlcare.com/global/service-center) for professional repair or replacement services.
*Note: COD orders do not support refunds for the time being.
For Shipping
What Countries does oraimo Deliver to?
Ghana.
When will my order be shipped out?
Handing Time: 1-3 Working Days.
When will I receive my order?
Delivery time :
Accra 1-3 working days. Outside Accra： 3-7 business days.
Please take note of the following:
You'll receive your tracking number via email
All orders are sent by courier
Delivery services are door-to-door, no PO Boxes please.
You can also find more information on delivery and parcel collections on our Shipping & Returns page.
How much is the shipping fee?
FREE shipping for all orders above ￠90 .
If the order price is less than ￠90, there will be an additional shipping fee
Who will ship my order?
We will choose the carrier that we think works best for our customers. Most of our orders will be processed by the courier guy.
Need some help?
Any other questions? Contact us at care.gh@oraimo.com
For Order
How can I cancel my order?
You have the option to cancel your order before it is dispatched from our warehouse.
Contact our customer care team to cancel the orders:
By Email: care.gh@oraimo.com
By Phone: (+233) 557858934/ (+233) 593566944/ (+233) 559717248/ (+233) 534126460
I want to change my delivery address?
Before the order is dispatched:
Cancel the order on the website and place the order again with the correct address;
Contact our customer care team to change the delivery address;
By Email:care.gh@oraimo.com
By Phone: (+233) 557858934/ (+233) 593566944/ (+233) 559717248/ (+233) 534126460
*Delivery address cannot be changed once the product has been dispatched from our warehouse.
I want to change my product color?
Before the order is dispatched, cancel the order on the website and place the order again with the desired product colour.
*Product Colour cannot be changed once the product has been dispatched from our warehouse.
What do I need to do when I receive a different product than what I ordered?
Please contact customer support at:
Phone: (+233) 557858934/ (+233) 593566944/ (+233) 559717248/ (+233) 534126460
Email:care.gh@oraimo.com